Frequently Asked Questions
On this page, answers to the general questions you are looking for answers have been prepared. The questions and answers on this page are being developed according to your questions and feedback. If you cannot find the answer to the question for which you are seeking an answer, please contact our call center at 0 850 302 23 32 or by filling out the form on our contact page or by writing to the relevant e-mail address.
Is it paid to become a member?
- Becoming a member is free. When you become a member by allowing communication, you also get special surprise discounts for you. In your membership with communication permission, you will receive information about discounts and campaigns in a way that will not disturb you. It is possible to remove the communication permission at any time.
How do I become a member?
- You can start by clicking the membership process button on the top right of the site. The membership form welcomes you, which is easy to fill out and will take you little time. After filling in the fields, it is sufficient to click on the link that will be sent to your e-mail address in order to start your membership process. In this way, the correctness of your e-mail address will be ensured.
How do I cancel my membership?
- After logging in as a member, you can delete your membership information from the area reserved for you and leave your membership.
Can I update my membership information?
- You can update your information from the area reserved for you by logging into the system.
I forgot my password.
- When you follow the membership and membership login procedures in the upper right area of the site, you will also see the forgot password prompt. When you follow this redirect, password reminder and/or renewal processes are sent to your e-mail address as information.
I can't login.
- Make sure you enter your e-mail address and password correctly. You can reset your password using the redirect in the user login area at the top right of the site.
I want to change my password.
- After logging in, you can change your password from the area reserved for you.
QUESTIONS ABOUT ORDERING
How can I create an order?
- By logging in through the site, you can easily shop without logging in if you wish. Registering as a member will give you an advantage in future campaigns etc. SSL security certificate is used for credit card purchases and your credit card information cannot be seen by anyone.
How can I change my order?
- We cannot make any changes to the order. If you ordered the wrong product or stopped buying, you can cancel the order as long as the products are not shipped. If your order is in the status of "Shipped to Cargo", no cancellation or change can be made. If you wish, you can send it as a return.
How can I add products to my cart?
- It is not possible to add or remove products from your order.
My order is delayed, what should I do?
- By logging in as a member, you can view the latest status of your order and track the cargo from the "My Account" and "My Orders" steps. You can get detailed information about your order from our call center or create a call via e-mail.
In case of missing or wrong order
- First of all, we would like to state that we are working hard with our team so that you do not encounter such a situation. Nevertheless; When you encounter such a situation, we ask you to contact us through the following communication channels. Our officials will review your request and return as soon as possible.
- You can transfer the issue related to your order in the "My Account" field to us.
- You can get support by calling our customer support line at 0 850 302 23 32.
- If you wish, firstname.lastname@example.org You can also forward an e-mail address forwarding the subject.
CARGO AND DELIVERY QUESTIONS
How do I track cargo?
- You will receive a message to your defined information immediately after your order is prepared and shipped. You can also track the status of your order with a member login.
when will my order be given to cargo?
- Your orders are delivered to the relevant cargo company within an average of 1 business day. Orders placed on Saturday and Sunday are processed on the first Monday.
Can I change my shipping address?
- If your order has not yet been delivered to the cargo, you can make a request by calling our customer support line at 0 850 302 23 32.
In how many days will my order be delivered to me?
- Delivery times of your orders may differ depending on the shipping companies and address. Unless there is an extraordinary situation, the estimated delivery time for Ankara and Istanbul is 1-2 business days after your package is delivered to the cargo. For other cities, delivery is provided within an average of 3 working days after the cargo is delivered.
Can I receive my order from the cargo branch?
- Together with your cargo tracking number, you can contact the cargo company and indicate that you want to receive the shipment from the branch.
What is the shipping fee?
- The shipping fee also changes depending on the campaign periods and customer-specific applications. Shipping charges are shown at the order basket stage. Free shipping application for all your shopping and special free shipping applications are exemplary works.
When my parcel arrived, I was not at my address. what should I do?
- If you are not present at your address, your order will be delivered to the cargo branch with information in your cargo tracking details. You can request delivery by contacting them with your cargo tracking number. In order for your order not to be returned to us, you must receive your package from the branch within 24 hours. Or, you can request support by calling our customer support line at 0 850 302 23 32.
How can I make payment transactions?
- Orders can be placed by credit card, debit cards, money order/EFT and payment at the door. You can also pay with cash at the door or with a credit card at the door if you wish. When you order with payment at the door, 9 TL is added to your order as a service fee.