FAQ Orders

How can I create an order?

  • By logging in through the site, you can easily shop without logging in if you wish. Registering as a member will give you an advantage in future campaigns etc. SSL security certificate is used for credit card purchases and your credit card information cannot be seen by anyone.

How can I change my order?

  • We cannot make any changes to the order. If you ordered the wrong product or stopped buying, you can cancel the order as long as the products are not shipped. If your order is in the status of "Shipped to Cargo", no cancellation or change can be made. If you wish, you can send it as a return.

How can I add products to my cart?

  • It is not possible to add or remove products from your order.

My order is delayed, what should I do?

  • By logging in as a member, you can view the latest status of your order and track the cargo from the "My Account" and "My Orders" steps. You can get detailed information about your order from our call center or create a call via e-mail.

In case of missing or wrong order

  • First of all, we would like to state that we are working hard with our team so that you do not encounter such a situation. Nevertheless; When you encounter such a situation, we ask you to contact us through the following communication channels. Our officials will review your request and return as soon as possible.
  • You can transfer the issue related to your order in the "My Account" field to us.
  • You can get support by calling our customer support line at 0 850 302 23 32.
  • If you wish, info@marieclairebags.com You can also forward an e-mail address forwarding the subject.

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